At TheOrivana, we are committed to providing an exceptional shopping experience for our UK customers, including clear and reliable shipping services. We offer free shipping on all orders within the United Kingdom with no minimum order requirement.
Shipping Locations
This shipping policy applies to all orders shipped within the United Kingdom.
Delivery Times
Below are our estimated delivery times for all orders: • Order Cutoff Time: 5:00 PM (GMT) — orders placed after this time will be processed the next day. • Order Handling Time: 1–2 business days (Monday to Friday). • Transit Time: 6–9 business days (Monday to Friday). • Estimated Delivery Time: 7–11 business days total.
Note: Delivery times may vary slightly during peak seasons or due to courier delays.
Carrier Services
We work with trusted delivery partners to ensure safe and timely delivery of your orders within the UK, including: • Royal Mail • DPD • DHL • UPS • Evri
Shipping Costs
Free Shipping: All orders shipped within the United Kingdom qualify for free shipping, with no minimum purchase required.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our support team immediately at info@theorivana.com. We will assist you in tracking, resolving delays, or processing replacements if necessary.
Tracking Your Order
Once your order has been shipped, you’ll receive an email confirmation containing a tracking number. You can track your order directly through our website’s Track My Order Simply enter your Order Number, Tracking Number, or Email to view the latest updates. If your tracking number does not work or no updates appear, please allow 24–48 hours for the tracking information to update. If you still cannot find your tracking details, feel free to contact our support team — we will help you track your order and resolve any issues.
Missing or Lost Packages
If your order has not arrived within the expected delivery timeframe: 1. Contact our support team immediately. 2. We will open an investigation with the courier (Royal Mail / DPD / DHL / UPS / Evri). 3. Courier investigations typically take 3–7 business days. 4. After confirmation of a lost package, we will offer either: • a free replacement shipment, or • a full refund to your original payment method.
Questions?
Visit our FAQs page or contact our customer services: FAQ
Contact Information:
Business Name: TheOrivana Ltd Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Email: info@theorivana.com Phone: +44 7488 848 408 Contact Page:Contact Us
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM We aim to respond to all inquiries within 1–2 business days.
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