Return & Refund Policy
At TheOrivana, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to make things right.
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Refunds & Replacements
If your item arrives damaged, defective, or not as described, you are eligible for a free replacement or a full refund.
• Please contact us at info@theorivana.com within 7 days of receiving your order.
• In most cases, we do not require the item to be returned — simply provide photo evidence of the issue.
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Returns
If you wish to return a product for other reasons (e.g., change of mind), please contact us within 14 days of delivery at info@theorivana.com.
To qualify for a return:
• The item must be unused, in its original packaging, and you must provide proof of purchase.
• Return shipping costs are the customer’s responsibility unless the return is due to a product fault or error on our part.
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Refund Process
Once we receive and approve your return request, refunds will be processed within 5–7 business days back to your original payment method.
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