We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times: • Handling time: 1–2 business days • Transit time: 6–9 business days • Estimated delivery time: 7–11 business days
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
Question #3: Where is TheOrivana located?
Answer: TheOrivana Ltd is a UK-based home goods brand. We proudly offer a curated selection of quality home decor and accessories, with shipping available exclusively within the United Kingdom.
Question #4: What payment methods do you accept?
Answer: We accept the following payment methods: • Visa • MasterCard • American Express • JCB • Discover • Diners Club • Google Pay
Question #5: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return & Refund Policy.
Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us at info@theorivana.com.
Question #7: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return & Refund Policy.
Question #8: When will I get my refund after returning a product?
Answer: Once your refund is approved and processed, the refund will appear on your original payment method within 3–10 business days, depending on your bank/payment provider. See our Return & Refund Policy.
Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return & Refund Policy.
Question #10: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@theorivana.com.
Question #11: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #12: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for more details.
Question #14: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return & Refund Policy.
Question #15: How can I track my order?
Answer: Once your order has been shipped, you’ll receive an email confirmation containing a tracking number. You can track your order directly through our website’s Track My Order Simply enter your Order Number, Tracking Number, or Email to view the latest updates. If your tracking number does not work or no updates appear, please allow 24–48 hours for the tracking information to update. If you still cannot find your tracking details, feel free to contact our support team — we will help you track your order and resolve any issues.
