Accepted Payment Methods

We accept the following secure payment methods:
 • Visa
 • Mastercard
 • American Express
 • JCB
 • Discover
 • Diners Club
 • Google Pay

All payments are processed securely through our trusted payment provider, Stripe.

Currency

All transactions are processed in GBP (British Pounds).
Please note that prices displayed on our website include applicable taxes unless otherwise stated.

Payment Policy

All payments must be completed at checkout.
Orders will not be processed or shipped until full payment has been successfully confirmed.

Security

All transactions are encrypted using SSL (Secure Socket Layer) technology and processed securely via our payment gateway providers.
Your personal information and payment data are protected at all times.

Refunds

Refunds are issued in accordance with our Return & Refund Policy.
Please review that policy for detailed information regarding eligibility, return timeframes, and procedures.

Chargebacks

Unauthorised chargebacks or payment disputes will be investigated and may be legally challenged.
We reserve the right to suspend future orders from customers involved in fraudulent disputes.

Fraud Prevention

TheOrivana Ltd reserves the right to flag, hold, or cancel orders that are deemed suspicious or potentially fraudulent.
Large orders may require additional verification or identification checks before shipment.

Contact Information

Business Name: TheOrivana Ltd
Email: info@theorivana.com
Phone: +44 7488 848 408
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact Page: Contact Us